An internet connection is not available or a firewall is blocking network connections. Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication). If you have forgotten your password for the Office 365 account, try to recover or reset the password. If your Office 365 subscription has expired, buy a new license and extend your subscription for a new period. For tailored solutions and expert guidance on Microsoft 365 licensing, contact Trusted Tech today and ensure your organization gets the most out of its investment.

Checking Office 365 Service Health

The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration.Derek has a passion for working with people and helping them solve problems.Many issues that you may face day-to-day can be fixed on the client side.You may need to remove old Microsoft Office licenses from your computer and install a new one.When this problem occurs, it usually means that you don’t have permission to open and edit the file.To repair the entire Office suite, see the top of this article for instructions.This page provides guidance for troubleshooting issues with these products and services.Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.

Office 365 applications installed on a computer must connect to Microsoft servers over the internet at least once every 30 days for the license to be checked and validated. If you don’t connect the installed Office 365 applications to Microsoft servers for more than 30 days in a row, these applications are deactivated. Once a connection is established to Microsoft licensing servers, the license is renewed.

However, users may encounter common problems related to connectivity, permissions, and system settings that require troubleshooting or contacting Microsoft support. With so many applications in Microsoft Office 365, there have to be some synchronization issues between them. Some users have reported sync issues, such as missing files when opening the main page and ghost icons. Upon restart if you are still receiving an error message, it might be time to confirm your subscription status for Office. To do this navigate to Microsoft account

Skype for Business

You can also work around this issue by logging into OneDrive on a desktop browser and dragging your file(s) into the documents folder. To diagnose Outlook and OneDrive connection issues that often cause Office 365 not working problems. If you see "Working Offline" or "Trying to Connect", Outlook cannot reach the email server.

Common Office 365 Issues and How to Solve Them

From here, review the details under the subscriptions heading or the cancelled subscriptions heading to confirm your subscription. Be sure to restart your Office applications if you have to renew your subscription. If you receive an error message or an unrecognized user ID or password message, confirm that you are entering the correct user ID and password.

How to get help with Microsoft Office 365?

Use the Excel check troubleshooter to resolve Excel for Windows startup, hang, or crash issues. Editing file permissions and providing users with appropriate access is a simple way to solve such Microsoft 365 problems. These add-ins can cause issues such as app crashes or significant performance degradation. Microsoft recommends updating Windows, Microsoft Office and other software regularly. Microsoft updates are released on a regular basis and allow you to protect software against known threats, fix bugs, and so on. Let’s find out what you can do if updates are not installed automatically, and what factors can cause update issues.

Most Common Office 365 Problems and How to Fix Them

If you are using Office for work or school, you will likelyl have to use your outdoor signs for business work or school email account to sign in. Use the Microsoft 365 shared computer activation (SCA) troubleshooter to enable shared computer activation for Microsoft 365 applications. Use the Microsoft 365 sign-in troubleshooter to help resolve sign-in issues encountered with Microsoft 365.

Then try to activate the installed Office 365 suite again on your computer. You may need to remove old Microsoft Office licenses from your computer and install a new one. We go above and beyond the average software reseller because we built our business on trust. As active members in the IT community, we work to support our clients’ businesses and provide them with peace of mind. You can navigate to Sign in - Microsoft OneDrive (live.com) and sign in with your Microsoft account to check OneDrive online. If the file is not present here, you can manually upload it from the source device to OneDrive to make it appear on other devices.

Microsoft 365 network connectivity test troubleshooter

Use the MIcrosoft 365 inventory scan troubleshooter to generate either a normal or full scan report of your computer and installed Microsoft 365 applications. Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services. Microsoft Support and Recovery Assistant can help you resolve problems with Microsoft Office, Office 365, and Outlook. This error appears when you attempt to upload or save a Microsoft 365 item.