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If freezing persists, reinstall the app using files downloaded from your account dashboard to rule out bugs. Keep cache sizes clear and refer to official Microsoft troubleshooting manuals for persistent app freezes. Yes, Microsoft 365 works offline for most apps like Word and Excel. Simply open the Office app normally, and all your files are saved locally until internet access resumes. For cloud-based services like Outlook or OneDrive, offline access won’t work until you sync online again. Make sure to save any updates for immediate syncing once a connection is re-established.
What should I do if updates for Microsoft 365 apps fail to install?
For a larger cache of files, clear up local storage to ensure uninterrupted access.Make sure to save any updates for immediate syncing once a connection is re-established.Enable permissions for file access and notifications within app settings.Perform a quick repair via "Programs and Features" to optimize performance.Keep cache sizes clear and refer to official Microsoft troubleshooting manuals for persistent app freezes.After running the tool, restart your system to clear any residual files.If you’re unable to sign in to your Microsoft 365 account, ensure you’re using the correct email and password.If apps remain sluggish, reinstall your Microsoft 365 suite.Close unused tabs, background processes, or applications to free up system resources.The "Unlicensed Product" error usually indicates an inactive or unlinked subscription.
If a troubleshooter is available for your issue, select Start to run that troubleshooter. Important Running Microsoft 365 Apps on these older operating systems isn't supported. For more information, see End of support resources for Office. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details 
This will delete the page "Microsoft 365 troubleshooters". Please be certain.