If you have email messages in an email program, you must import your email messages and addresses to the new user profile before you delete the old profile. If everything is working correctly, you can now delete the old profile. One of my users is having issues with Outlook freezing constantly and it’s driving me mad.

Find solutions to common problems or get help from a support agent. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. On June 25th, 2019, the Outlook Team made a change to help with Outlook error messages the service to fix this issue. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Remember to re-enable your antivirus once Outlook is working properly.

Should you decide to remove a profile, back up the data files first. All offline cached content will be deleted when you choose Remove. For more information, see Introduction to Outlook Data Files (.pst and .ost).

We have multiple tools to help you automatically diagnose an issue, troubleshoot, and fix problems with Outlook. TrustedTech is dedicated to being a reliable resource for all software and technology support needs. Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element. Use the MIcrosoft 365 inventory scan troubleshooter to generate either a normal or full scan report of your computer and installed Microsoft 365 applications. Use the Microsoft 365 sign-in troubleshooter to help resolve sign-in issues encountered with Microsoft 365.

Microsoft has released a Windows Hotfix file to remove the contacts folder synced by the Teams app. To help you get rid of these duplicates, we have released a fix which will automatically clean up your contact list. This fix will clean up duplicate contacts for end users starting August 9, 2023. Rollout of the fix to all users will take few weeks, so, some users may see the fix applied by the end of September. Some Safari users are unable to add email addresses in the To section, or cannot point the cursor in the To field.

If you restart it successfully, it will show you that one or more add-ins are defective. Now, it's time help with Outlook error messages to uncover them by the elimination process. Find solutions to common problems or get help from a support agent. The navigation pane is the leftmost pane in Outlook where you'll find your folder list and the icons to move between Mail, Calendar, People, and Tasks. Running the /resetnavpane command removes all customizations to the navigation pane. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.

If so, wait a short time (usually two or three minutes) to see if Outlook starts working again. Sometimes you’ll open Outlook and then for no apparent reason, it will freeze or help with Outlook error messages shut itself down. There are quite a few different causes for this, but one of the most common is a defective add-in. Here’s how to disable add-ins in Outlook even when it keeps crashing.

However, if you want to change your password with your email provider, you'll need to visit their website or help desk, or contact your email administrator. For example, if you have a Yahoo! account, you first have to change your password at Yahoo.com. Once you've changed your password with your email provider, you can update the password in Outlook. See Change or update your email password for more information.

A lot of times, a user will click on something by accident and change their view and be unsure of how to get it back. Do you have another machine you can try to duplicate the problem on, preferably with a configuration that is as close to possible to the machine that has the problem? Identifying patterns helps to diagnose what the problem might be. To update your password in Outlook, see Change or update your email password.

If your internet is slow or spotty, Outlook might struggle to sync data. Outlook freezing or becoming unresponsive isn’t just frustrating—it can derail your entire day. Lost work, missed deadlines, annoyed colleagues… It’s the kind of headache no one needs. Find solutions to common problems or get help from a support agent. If Outlook is in use by another process, this information is displayed in the status bar at the bottom of the screen. If you try to perform other actions while Outlook is in use, Outlook may not respond.

For newer versions (2010 and later), check the Send/Receive Groups and disable scheduled sending/receiving. If you don’t want to go with the manual methods to fix these errors, you can directly go with the Outlook PST Recovery Tool. It is highly recommendable or suggestive by IT Professionals and experts.

If so, wait a short time (usually two or three minutes) to see if Outlook starts working again. If the above solutions do not work for you, maybe you should fix the Outlook error by disabling Outlook add-ins. Sometimes the unexpected issue "Outlook not responding" may occur due to a faulty Outlook add-in. If you have recently installed some add-ins, it is recommended to disable them one by one and perform the action whatever you were doing before.